Customer Service

SGCatcondo customer service representatives are thrilled to help you with your questions. Whether you need help deciding which cat condo design, toy or scratchers to purchase or assistance placing an order.

We are pet owners ourselves and we are passionate about them. Please let us know how we can help you.

CHAT WITH US
Monday - Friday 10am - 5pm
Weekend 12pm - 4pm

SEND US AN EMAIL ANYTIME AND WE WILL GET BACK TO YOU SHORTLY.
Email: sgcatcondo@gmail.com


CLICK BELOW FOR INFORMATION ON SHIPPING, RETURNS, PAYMENTS AND MORE.

Shipping & Delivery
Goods reflected as pre-order will usually take between 15-18 working days to be delivered. Ready stock delivery items will usually be delivered within 3 working days once payment has been cleared.

Delivery is free for goods purchased above SGD$200.00 and delivered within Singapore. Otherwise, there will be a delivery charge imposed for purchase below SGD$200.00. Delivery charge will be computed during checkout.

Delivery timing is from Mondays to Saturdays, 12pm to 6pm (exact timing varies depending on location of delivery). We currently only ships to Singapore.

Privacy & Security
We want your online shopping to be worry-free, so we use SSL (Secure Socket Layers)*, the industry standard encryption standard for online purchase. All of your personal information, including your credit card number, is encrypted by SSL while you are placing the order. SSL encrypts your order information to avoid the decoding of that information by anyone other than www.sgcatcondo.com.

To check the security of your connection, look at the URL address bar of your browser window when you begin to checkout. If you see an unbroken key or a closed lock (depending on your browser), then SSL is active. When accessing a secure server, the first characters of the site address will change from "http" to "https". We endeavour to make each transaction you make at www.sgcatcondo.com 100% safe. This translates to you pay nothing if unauthorized charges are made to your card as a result of shopping at www.sgcatcondo.com.

* SSL available only if you make payment through our payment gateway like Paypal.

Returns & Replacements
If an item is damaged in transit, we will replace the item free of charge and cover the cost of shipping the replacement. Please keep the damaged product and packaging, as we may inspect the package to evaluate it for insurance purposes. If your product arrives damaged, you must contact us within 3 days from arrival date or we can not honor the return. Emailing us pictures of the damage isn't necessary but it is greatly appreciated. Please open the package and inspect items for damage immediately upon arrival.
Ordering
Orders are placed via our website by simply browsing the categories and individual product page. Available color options will be shown for the product. Select the desired quantity and add it to the shopping cart. Upon checkout, you can simply login to existing account or create a new account. Follow through the steps to complete the checkout process. You will receive a notification email from us with the order number and further updates in the order, you will be notified as well. Ensure that the details and delivery information are correct.

If you need to modify the order, cancel or make changes to the delivery, contact us via the contact form specifying the order number or email us the details.

Payment, Pricing & Promotions

SGCatcondo.com accepts PayPal and all major credit cards. We do not accept cheques or money orders.

There are a number of unique promotions on SGCatcondo.com that help you save more money. Promotions are valid for in stock or pre-order items only. We can can accept pre-orders for out of stock items as well (please check product page for availability status).

Viewing Orders
Orders placed can be viewed by clicking the shopping cart icon. If you have sign-up with us, it will be much easier to view details of processed orders. Email notifications and updates will be sent for outstanding orders.
Updating Account Information
You can view and update your account information by clicking the Account. User particulars like delivery address can be updated here as well.